We can’t wait for you to receive your order! Most orders ship within 3-5 business days. Please note that during busy times, processing may take a little longer. Shipping time frames don’t include the processing period. If you need your items sooner, we offer expedited shipping options!

Once your order is placed, changes to the shipping method or address are usually not possible. However, if you need to make adjustments, email us at contact@elaathelabel.com, and we’ll do our best to help!

We love our international customers! Please note that international orders may incur taxes and duties, which are not included in our prices. Sales tax (where applicable) and shipping costs will be added at checkout.

Customers are responsible for any customs fees, duties, and taxes. If these fees aren’t paid, the package will be returned to us, and we’ll issue a refund minus shipping costs.

Returns

We want you to love your purchase! If you need to make a return, we offer exchanges or refunds to your original payment method (final sale items and gift cards excluded).

• Return Request: You have 5 days from receiving your order to request a return.
• Condition: Items must be unused, unworn, undamaged, free of stains and odors, and in their original packaging with all tags still attached. Please remember that alterations will void the return policy. 
• Return Shipping: You’ll need to ship your return within 14 days of receiving the label. Customers are responsible for return shipping costs. Late returns qualify for store credit only.
• Return Processing: Once your item arrives and passes inspection, we’ll process your return in 4-5 business days.
• Damaged Items: Contact us within 5 days of receiving a damaged item. Email your order number and photos to contact@elaathelabel.com and we’d be happy to assist you!

Return Fees: A $3 return fee and $0.50 per item will be deducted from your refund, along with the cost of the return label.

We want you to love your purchase! If you need to make a return, we offer exchanges or refunds to your original payment method (final sale items and gift cards excluded).

• Return Request: You have 5 days from receiving your order to request a return.
• Condition: Items must be unused, unworn, undamaged, free of stains and odors, and in their original packaging with all tags still attached. Please remember that alterations will void the return policy. 
• Return Shipping: You’ll need to ship your return within 14 days of receiving the label. Customers are responsible for return shipping costs. Late returns qualify for store credit only.
• Return Processing: Once your item arrives and passes inspection, we’ll process your return in 4-5 business days.
• Damaged Items: Contact us within 5 days of receiving a damaged item. Email your order number and photos to contact@elaathelabel.com and we’d be happy to assist you!
• Return Fees: A $3 return fee and $0.50 per item will be deducted from your refund, along with the cost of the return label. 

Once your return is approved, we’ll issue the refund to your original payment method. Please note, it may take some time for your bank or credit card company to process the refund.

For a faster exchange, we recommend placing a new order and returning the original item. If you're not in a hurry, you can request an exchange, and we’ll send the new item once your return is processed. 

Thank you so much for shopping with us and being part of the Elaa family!