We want you to love your purchase! If you need to make a return, we offer exchanges or refunds to your original payment method (final sale items and gift cards excluded).

• Return Request: You’ll have 5 days from receiving your order to request a return through the returns portal.

• Condition: Items must be unused, unworn, undamaged, free of stains and odors, and in their original packaging with all tags still attached. Please remember that alterations will void the return policy. 

• Return Shipping: You’ll need to ship your return within 14 days of submitting a return through the portal. Customers are responsible for return shipping costs. Late returns qualify for store credit only.
  
  
• Return Processing: Once your item arrives and passes inspection, we’ll process your return in 4-5 business days.
  
  
• Damaged Items: Contact us within 5 days of receiving a damaged item. Email your order number and photos to Customerservice@elaathelabel.com  and we’d be happy to assist you!
  
  
• Return Fee: A $3 return fee will be deducted from your refund, along with the cost of the return label.

Refunds

Once your return is approved, we’ll issue the refund to your original payment method. Please note, it may take some time for your bank or credit card company to process the refund.

Exchanges

For a faster exchange, we recommend placing a new order and returning the original item. If you're not in a hurry, you can request an exchange, and we’ll send the new item once your return is processed. 

Thank you so much for shopping with us and being part of the Elaa family!